Refund & Cancellation Policy

1. Scope

Products sold through Ereche include digital software, licenses, electronic content, and custom-built software projects. This policy governs cancellation and refund terms after purchase. Statutory consumer rights remain reserved.

2. Delivery Time

Ready-made digital products (licenses, templates, downloadable content) are delivered instantly after payment confirmation. For custom software projects, delivery time averages 1-7 business days depending on the scope and complexity of the project. For larger projects, the delivery time is agreed in writing.

3. Cancellation Before Project Start

Orders for projects where development has not yet started may be cancelled. In this case:

• Payment is refunded, less any payment/transaction fees
• Costs for domain, hosting, paid licenses, themes, or third-party services already purchased are deducted from the refund

4. After Development Has Started

Since software projects are custom-built, work and costs incurred are taken into account once development begins:

• A deduction may be applied based on the portion of work completed
• Domain, hosting, license, and third-party service costs are non-refundable
• The remaining (unspent) amount is refunded after review

5. Ready-Made Digital Products

For ready-made digital products such as license keys, templates, or downloadable content, refunds are generally not available after delivery, license use, or activation of digital access — where explicit consent to immediate performance was given before payment.

6. Cases Where Refunds May Be Considered

The following are reviewed for a possible refund:

• Wrong product or service delivered
• Product is technically completely non-functional
• Delivery did not occur at all
• Duplicate payment or incorrect charge

7. Refund Process and Timing

Refund requests are submitted to support@ereche.com. Approved refunds are returned to the original card/account within a reasonable time after approval, subject to the payment provider's processes (typically 1-10 business days).

8. Abuse and Fraud

If suspicious activity, abuse, license sharing, or fraud is detected:

• The account may be suspended
• Licenses may be revoked
• Refund requests may be denied

9. Third-Party Services

Ereche is not directly liable for delays or technical issues caused by payment providers, banks, or other third-party services.

10. Contact

For support and refund requests: support@ereche.com Service provider: Eren Çetin (Independent Software Developer) Personal website: www.erenchetin.com London, United Kingdom